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One type of content is customer service information. What questions do people ask most often? If you don't have a list of frequently asked questions and answers, sit down alone or with your staff to write one. The more your customers can get answers from your site, the less time someone has to spend answering those same questions on the phone or in writing. Posting this information on your website helps customers to build trust in your business as they get to know about you through your content.
Hello, I used BigCommerce to build the website, tenbrookeleanne.com, for my girlfriend's brick and mortar boutique. I do not know any code and before making this website, I knew nothing about ecommerce. The customer service for BigCommerce is awesome! Even though they are a WYSIWYG drag and drop site builder, they helped me customize my website by editing the code for me. They changed the background for my chosen (free) template and added an instagram social button even though it wasn't in the template. When making the website I had a ton of questions and they were always happy to help, now I very rarely have to call support. The BigCommerce University and question forums are very resourceful at well. I would highly recommend BigCommerce to anyone who is looking to make an ecommerce site. My only complaint about BigCommerce is that they do not have a native solution to integrate with the brick and mortar store POS to keep the inventory up to date (though they say they are/have been working on it). I have to use an expensive and less than satisfactory third party software for the two platforms to communicate with each other.
Thanks for the time you put into this. Has been very helpful along side the hours that I have already put in myself scouring and trialling sites. Any recommendations for sites where they assist in interactive map building such as the magicseaweed.com site. I can build a location map and embed it onto my site (that I am building at the moment through Wix) but it's very limited and I cannot link it to a specific page or location on my website pages. I would also like to create a service where subscribers can access more information on the website than non subscribers. Any thoughts on the best site to use?
Thanks for the article Jermey. I was looking into making a site that serves dual functions. I wanted to create an entertainment news site that also functions as an online business. I purchased a subscription with godaddy for an online shop, but the templates are pretty bland and the customization is dreadful. Is there a site you could recommend for something like that?
Things to look as you vet hosts for ecommerce include drag-and-drop store builders, Secure Socket Layer (SSL) software for safeguarding financial transactions, and email marketing plug-ins, so that you don't have to work with an outside vendor to promote your business. There's nothing wrong per se with using an unconnected marketing service, but anything that adds convenience means more time to spend on the rest of your business. For more in-depth advice on getting started selling online, you should consider our story on the 6 Factors Companies Need to Consider When Choosing a Web Host.
A domain name is the bit of the URL (the long address in your browser’s search bar) that identifies a web page — in this case your website. You can register them separately at sites like GoDaddy and Namecheap, but website builders offer to do it for you when you sign up with them. Most provide it for free (at least initially), while a handful charge a few extra bucks.
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